Shipping policy
Shipping Policy
Effective Date: July 20, 2026
At LumeLux, we are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below.
Order Processing
- Orders are processed within 1–3 business days after payment is received.
- Orders are processed Monday through Friday, excluding weekends and holidays.
- Once your order has shipped, you will receive a confirmation email with your tracking number.
Shipping Times
Estimated delivery times:
- United States: 5–10 business days
- Canada: 7–14 business days
- International: 10–20 business days
Please note that shipping times are estimates and may vary due to weather, customs, carrier delays, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and selected shipping method. Free shipping promotions, when available, will be clearly displayed on our website.
Order Tracking
Once your order ships, you will receive a tracking number by email. Tracking information may take up to 48 hours to update.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. LumeLux is not responsible for orders shipped to an incorrect address provided by the customer.
Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us. We will work with the shipping carrier to help locate your order and determine the best resolution.
Damaged Items
If your order arrives damaged, contact us within 48 hours of delivery. Please include your order number and clear photos of the damaged item and packaging.
International Orders
International customers may be responsible for customs duties, taxes, or import fees imposed by their country. These charges are not included in the purchase price or shipping cost.
Contact Us
If you have any questions about your shipment, please contact our customer support team through the LumeLux Contact page. We are happy to assist you.