Refund policy

RETURN & REFUND POLICY

At LumeLux, customer satisfaction is our priority. We want you to love your purchase. If you are not completely satisfied, we offer returns under the following conditions.

RETURN ELIGIBILITY

• Items may be returned within 90 days of delivery.

• Products must be unused, unworn, unwashed, and in their original packaging with all tags attached.

• Proof of purchase or order confirmation is required for all returns.

• Certain items, including intimate apparel, lingerie, personal care products, and gift cards, may not be eligible for return due to hygiene and safety reasons.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue promptly.

REFUNDS

Once your return is received and inspected, we will notify you regarding approval of your refund. Approved refunds will be issued to your original payment method. Processing times may vary depending on your financial institution.

EXCHANGES

We replace items only if they are defective, damaged, or if a different size is requested and inventory is available.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Gift cards

• Downloadable digital products

• Personalized or custom-made items

• Opened intimate apparel, lingerie, or personal hygiene products

ORDER CANCELLATIONS

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process.

CONTACT US

For questions regarding returns, refunds, or cancellations, please contact us through our Contact Us page or by email at support@lumelux-store.com.

LumeLux reserves the right to refuse returns that do not meet the conditions outlined in this policy.